Effective Date: March 28, 2022
Our Commitment To Privacy
Scope of This Policy
This Policy applies only to information collected through the Site, including via SunOpta’s social media channels (such as @arborfruitbar on Instagram). This Policy does not apply to information collected through other channels, such as in person, on paper, or by phone. Links to third-party websites may appear on the Site. This Policy does not apply to those or any other third-party websites.
By using the Site, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy. If you do not consent to the collection, use, disclosure and transfer of your information as described in this Policy, you may not use the Site.
Personal Information – How It’s Collected
Personal Information – Type of Information Collected
“Personal Information” may include (but is not necessarily limited to) your name, billing address, shipping address, email address, phone number, mobile device number, birth date or age, credit card account data and other purchasing information, and how you use the Site. You may also provide us with photographs or other video/media content which may contain Personal Information. Unless specifically stated, we do not require this information to obtain access to our Site. The Personal information we collect is used by SunOpta for the following purposes:
Personal Information – How It’s Used
Consumer Purchases/Rebates: We use your Personal Information to process your orders, administer your account, and/or facilitate rebates or other promotional offers. You may always refuse to provide your Personal Information, but this may lead to our inability to provide you with certain goods, services, or offers.
Customer Service: On some pages our visitors can submit comments or ask questions. We also collect Personal Information when you send us emails or social media posts containing questions or requests. We only save Personal Information associated with questions and requests in our customer service database (unless otherwise stated in this Policy, data which does not expire and is retained) in order to respond to those questions and requests and to better serve you when responding to any questions or requests you may have in the future.
Emails: Some of our pages allow visitors to register to receive periodic emails from us and/or to receive calls or other contacts from us. Any promotional email you receive from SunOpta will allow you to “unsubscribe” from this informational service at any time. You may not unsubscribe from transactional emails, such as emails confirming your purchase.
Email a Friend: There may be features on our website that may require visitors to enter another person’s Personal Information and/or email address in order to use the feature. We only use this information to allow visitors to share certain website content with friends.
Discussion/Social Media: Our Site may offer discussion forums, message boards, social networking opportunities, chat pages and other public forums or features in which you may provide Personal Information, materials and related content. If you submit Personal Information when using these public features, please note that such Personal Information may be publicly posted and otherwise disclosed and used without limitation or restriction.
Marketing. SunOpta may use your Personal Information to contact you via email or other methods to promote products or services to you or to communicate offers to you. You are able to “unsubscribe” or otherwise discontinue the receipt of promotional correspondence from SunOpta at any time.
Our Marketing Strategies. SunOpta may use your Personal Information to better understand your needs and interests and to improve our marketing and promotional efforts or products and services.
With most internet browsers or other software, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of the Site may be limited, and you may not be able to take advantage of many of our Site’s features.
Aggregate information showing the IP addresses and/or domain names of visitors, the number of visits, average time spent on the Site, pages viewed, etc. may be collected and used for internal review to measure the overall use of our Site and provide direction for its continuous improvement. This information is not sold to or shared with other organizations for commercial purposes.
Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated Sites and/or delivering targeted advertisements either on our Site or on other websites.
Sharing of Information
Except as set forth in this Policy, we do not share your Personal Information unless you have given us permission to do so.
SunOpta may also disclose Personal Information based on a good-faith belief that such disclosure is necessary to conform to or comply with the law or that such disclosure is necessary to protect our Site, our company, our employees, our Site visitors, or the general public.
If SunOpta is involved in a sale of a substantial portion of its business assets, information about you may be among the transferred assets.
Privacy of Children
You must be at least 13 years old to have our permission to use the Site. We do not knowingly collect, use or disclose personal information about visitors under 13 years of age. If you are under the age of 13, you can use this service only in conjunction with your parent’s or guardian’s permission. Only visitors who are 18 years or older may purchase products from our Site.
Retention of Information
SunOpta retains information collected through our Site for as long as the information is relevant to our business purposes or as permitted by applicable law, unless you request deletion of your Personal Information, in which case we will take reasonable steps to comply with your request.
Our Commitment to Data Security
SunOpta utilizes appropriate physical, electronic, and managerial procedures to guard our online visitors’ Personal Information against unauthorized access and use.
Although we use reasonable measures to help protect your information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases and will not be responsible for breaches of security beyond our reasonable control.
SunOpta’s Site may contain links to other sites, and we make every effort to only link to sites that share our high standards and respect for privacy. However, SunOpta is not responsible for the collection or use of your information at any third-party website. Therefore, SunOpta disclaims any liability for any third party’s use of your information obtained through using the third-party website.
In General. We respect your right to make choices about the ways we collect, use, and disclose your information. This Policy describes some of your choices, such as your choice to opt out of receiving “cookies.” We may ask you to indicate your choices at the time and on the page where you provide your information.
Email preferences. You can opt out of promotional emails we send to you. If you wish to stop receiving promotional emails, simply select “unsubscribe” located at the bottom of each communication.
Text preferences. You can opt out of receiving text messages from us by following the instructions on text messages that you receive from us. In addition, with text messages, you can opt-out by replying STOP at any time and you can receive assistance by replying HELP.
Do Not Track Mechanisms. California law requires this Policy to address how we respond to any “Do-Not-Track (‘DNT’) signal” delivered by your browser. Because of the changing state of technology and indecision within the industry regarding the meaning of DNT signals, we do not make any guarantee that we will honor DNT signals. More about California law is shared below.
Previously Expressed Preferences. You may be able to change through your account previously expressed preferences regarding how we use your information. Otherwise, please contact us using the information provided below.
California Residents – California Consumer Privacy Act
The following information applies to California residents using terms consistent with the California Consumer Privacy Act of 2018 (the “CCPA”).
California law requires businesses to disclose whether certain information is collected, sold, or otherwise transferred for a business purpose. The list of what SunOpta collects and shares is listed above and is comprehensive, which means it may include information that is does not apply to you but applies to others.
Right to Request Access. Under certain circumstances and upon your request, the law may require SunOpta to grant you access to the personal information we hold about you.
Right to Request Deletion. Under certain circumstances you may request that SunOpta delete your personal information. SunOpta may also delete your personal information if it is determined your data is incomplete, inaccurate, or that the continued storage of your information is not required.
Annual Data Requests. SunOpta is required to report its annual consumer data requests relating to access and deletion. In 2021 SunOpta received no requests for access to personal information pursuant to the CCPA. In 2021 SunOpta received one request for deletion of personal information pursuant to the CCPA.
Selling Your Information. SunOpta does not sell your personal information.
How to Exercise Your Rights. You can exercise your rights under California Law by contacting us at the address or phone number provided below.
7078 Shady Oak Road
Eden Prairie, Minnesota 55344
Please include your full name, email address and phone number in case we have questions.